Please allow 2-3 weeks for production. Any personalized or monogramed products are not eligible for returns or exchanges.
We are experiencing minor shipping delays on all orders. Please expect an additional 5-7 business days for processing and handling. Expedited shipping will not affect any lead times.
Please refer to our Shipping & Returns policy for specific production times based on products ordered.
Lead times are subject to change as the situation is fluid.
Once your item has been shipped, please allow 2-3 business days for tracking to update. If you have any questions or concerns, please email customerservice@katiekime.com. We appreciate your patience and understanding as we navigate COVID-19 restrictions.
PRODUCTION
Most of our items are custom, made to order, for each individual customer. We work diligently to produce, package, and ship your order in a timely manner. Lead times are subject to change as the situation is fluid.SHIPPING
Once your item has been shipped, please allow 2-3 business days for tracking to update. If you have any questions or concerns, please email customerservice@katiekime.com. Katie Kime shipping policies are subject to change and may be revoked at any time. Katie Kime reserves the right to charge shipping on orders that do not follow this policy.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase or if it was a custom order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is damage to the box, you must take photos of the damage for record before mailing back.
Sale items
Sale items may be exchanged, but not returned. Final Sale items cannot be refunded or exchanged.
Damages/Defects
If an item arrives defective or damaged, please contact us at customerservice@katiekime.com within 14 days of arrival.
Gifts
Non personalized gifts are eligible for exchanges or store credit within 30 days of product receipt.
PROCESS